Returns and Exchanges
Return / replace custom items
It is impossible to replace/receive a credit or refund on items made by custom order or any item that has been modified that is not as shown in the existing jewelry specifications on the site.
Since all rings are made specifically on demand and according to the requested learning, no exchanges/refunds or credits can be made.
Return / Exchange with purchase on the site
A refund can be made within 14 business days from the date of the item receipt and provided it was returned in its original packaging, in perfect condition as new and not used. We will give a refund following the Consumer Protection Law and at the cost of cancellation fees 5% or 100 NIS, whichever is lower.
Return / Exchange with purchase in-store
A refund can be made within two business days from the date of purchase, provided that the item was returned in its original packaging, in perfect condition as new and not used.
When purchasing jewelry that exceeds the price of 3000 NIS – it is not possible to receive a refund by law, but it is possible to make a change or receive a tactile credit in the store or on the website.
The refund will be given following the Consumer Protection Law and at the cost of cancellation fees 5% or 100 NIS whichever is lower. You can replace/receive a credit for use in the store or website up to 14 business days from the date of receipt of the item, provided that it was returned in its original packaging in perfect condition as new and not used.
Vouchers and credits
When purchasing using purchase notes/gift voucher or store credit - replacement/credit will be redeemed in the store or on the match site to the product return policy.
It is not possible to get a refund.
Discounts and deals
HOTCROWN reserves the right to change promotions and discounts following inventory and demand and following its sole decision, even before the determining date if an offer is limited in time.
Promotions do not apply to personally designed jewelry.
If you wish to return or exchange jewelry, you are welcome to contact us:
+972 722991000 service@hotcrown.com