FAQ's – HOTCROWN
FREE SHIPPING AND RETURNS WITH FedEx on All Orders Over $250
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    Do you ship internationally?

    Yes, we ship worldwide

     

    Do you cover international shipping taxes?

    All duties/taxes are the responsibility of customer and are not collected by HotCrown.

     

    How do I figure out my ring size?

    Check out our HotCrown Ring Chart to find out your ring measurements or see this link for more: Find My Ring Size

     

    How do I figure out my ring size for first knuckle rings?

    See Ring Chart or email us for more info and we will gladly help you out. Info@hotcrown.com

     

    If I need my item rush ordered can you accommodate for that?

    Yes, we do overnight shipping. Check out our shipping page for more info.

     

    How do your shipping fees work?

    Standard shipping is free!

    • ECO EMS shipping which can take approximately up to 7 days is $10.
    • EXPRESS EMS which will take up to 3 days is $30.
    • PLATINUM FedEx which is next day delivery $60
    • All orders above $800 we send it overnight for free.

    Shipping takes less time when we have the item in stock.

     

    How can I know if the jewelry piece that I want is in stock?

    Due to the fact that every piece at HotCrown is hand-made, we can create any piece or custom request that you order at any time. So to answer your question, all jewelry items are available to order.

     

    If I have something custom-made for me, can I then return it?

    Every case is individual and we would be glad to learn more. Contact us regarding your return at info@hotcrown.com. Generally custom-made orders are not returnable but we would like to help in the best way we can.

     

    Do you take orders over the phone and via email?

    Yes, feel free to call or email us regarding any product you are interested in.

     

    Is HotCrown’s gold recycled and diamonds conflict-free?

    Yes, our diamonds are conflict free and our gold is recycled.

     

    How do you recommend I take care of my jewelry?

    Most accessories are prone to scratching but this is nothing that you should fear. This is just a sign that your ring is becoming a part of your life. For everything that is solid gold, you can send it for a free cleaning and polishing at our headquarters. For a cleaning, all you need to do is cover shipping and we cover the rest. 

     

    What is your warranty on wedding and engagement rings?

    We have a two year warranty for all rings.

     

    Does HotCrown offer gift-wrapping services?

    Of course! If it’s a gift, please let us know and we will provide gift wrapping services for you free of charge.

     

    Can I include a personalized gift message with my purchase?

    Yes! Please provide us with this message and we will gladly do this.

     

    How can I check with an order I placed on HotCrown?

    We notify you once we receive your order and once we send your parcel. We provide you with a tracking number and if you need any extra information, feel free to email us at info@hotcrown.com


    How do I purchase a HotCrown gift card?

    See link here: HotCrown Gift Card