When you buy a piece of jewelry at HOTCROWN you can be sure we will be there for you if any problem occurs because we stand behind the absolute quality of our designs.
Every item is checked by our most professional goldsmiths and will not leave our studio before we are 100% sure it is perfect and good to go. All of our jewelry is manufactured using the highest quality materials
With your purchase you will receive a lifetime warranty. The warranty does not apply fractures or scratched jewelry, lost diamonds or scratched pearls, and does not cover damage as a result of abuse, misuse, loss, or theft.
In case of a misplaced diamond we will be glad to re-set it. If the stone is up to 1.3mm / 0.01CT we will re-set it free of charge even if you lost it.
In case of a broken stone contact us for a repair price quote.
Necklaces and bracelets:
The warranty for broken necklaces and bracelets is valid for one year. It will cover repairs of a torn chain unless special welding is required. After one year any repairs will be charged an extra fee according to the work needed.
Polish your jewelry:
We would love to give your jewelry a polished and renewed look free of charge. We will clean, polish and shine your gold and diamonds and will renew the rhodium coating.
We are happy to resize your ring if it doesn’t fit you for any reason. Resizing is possible up to four months from the date of your purchase and up to one american size above the size of the ring.
If it has been more than 4 months and/or you need more than a size larger, let us know and we’ll discuss the price.