What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We share this information with DHL for shipping purposes. DHL is an internationally recognized, secure shipping method that we are confident in working with.
When you browse our online store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We also track website usage such as click rates. Collecting this information also helps us to verify online user security.
With your permission, we may send you emails about our store, new products and other updates for email marketing purposes. We aim to benefit you with these emails. If you wish, you are able to opt out of HOTCROWN emails at any point. Simply click the “unsubscribe from this list” link at the bottom of any email.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, if you change your mind, you may withdraw your consent. This indicates that you are withdrawing your consent for us to contact you, use or disclose your information. Withdraw your consent by contacting us at firstname.lastname@example.org.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our online store is hosted on Shopify Inc. They provide us with an e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the overall Shopify application. They store your data on a secure server behind a firewall. Shopify is Level 1 PCI DSS Compliant.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands including Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and our service providers.
For more information, you may also read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Please note that certain providers may be located in or have facilities that are located a different jurisdiction than yours or ours. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and which pages the users view. This information is used for business development and UX/UI improvement only. To opt out of Google Tracking, visit their opt-out page.
To protect your personal information, we take precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SOCIAL MEDIA SECURITY
We encourage HOTCROWN customers to interact with us on our social media platforms. This includes Facebook, Instagram, Youtube and Pinterest. While interacting with HOTCROWN’s accounts on those platforms, the user is subject to each individual platform’s privacy/data policy. To see these policies, please see the following links:
We use the following cookies. We have listed them so you may opt out of whichever cookie you wish. Please note that opting out of cookies may change your HOTCROWN online browsing experience.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where they are visiting
AGE OF CONSENT
By using this site, you verify that you are of or above the age of consent in the state or province of residence that you are visiting the website from. You also verify that you have given us your consent to allow of your minor dependents to use this website.
If our store is acquired or merges with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at Info@hotcrown.com.
For any other customer service concerns, email us at email@example.com, or call us at +972-72-299-1000. For US customers, please call +1 917-728-1259.